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We value your inquiries and feedback. Our team is ready to assist you with any questions about our products, services, or special requests.
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Frequently Asked Questions
Find answers to the most common inquiries about our products and services
What is your shipping policy?
We offer free shipping on all orders over KSh5,000 within Kenya. Standard shipping typically takes 3-5 business days, while express shipping is available for an additional fee with delivery within 1-2 business days. International shipping rates and delivery times vary by location.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping services for all our products. During checkout, you can select the gift wrapping option and include a personalized message. Our elegant packaging ensures your gift makes a lasting impression.
What is your return policy?
We accept returns within 30 days of purchase for unopened products in their original packaging. Please note that personalized items and special orders are not eligible for returns. Contact our customer service team to initiate a return.
Do you host tasting events?
Yes, we regularly host tasting events and masterclasses at our Nairobi location. These events feature guided tastings of our premium spirits, food pairings, and opportunities to learn from industry experts. Check our Events page or join our newsletter to stay updated on upcoming events.
Can I purchase spirits for corporate gifts?
Absolutely! We offer corporate gifting solutions with volume discounts, custom packaging options, and personalized messaging. Our team can help you select the perfect spirits for your corporate gifts. Contact our corporate sales team at corporate@nobledram.com for more information.